Refund Policy

Returns

Because fragrance is a personal-care product, we do not accept change-of-mind returns. All sales are final except where applicable law provides a remedy. This policy does not remove your applicable rights.

Damaged or defective items

Contact customerservice@myscentsocialite.com with your order number and photos or video of the damage, if safe to provide. For a damaged item, a replacement will be sent within 48 hours after your claim is made. This is a replacement shipping commitment, not a deadline for reporting damage or a delivery guarantee. A refund may also be offered for a damaged or defective item.

Do not mail damaged or leaking fragrance without safe return instructions.

Lost or stolen packages

Packages confirmed lost by the carrier will be replaced or refunded. For missing-package help, contact us so the USPS inquiry process can be followed. Packages stolen after delivery are non-refundable under our store policy, subject to applicable rights.

Cancellations

See our Cancellation Policy for the 24-hour cancellation window.